General

Baby Bottles

• How should I best heat the milk in the Difrax S-bottle?
• How often should I replace a bottle teat?
• Do I need to boil or sterilize baby bottles?
• My bottle sprays milk. What can I do about it?
• My baby is drinking too quickly - what can I do?
• The bottle is deformed or (partially) melted - how can that happen?

Teats

• Nothing is coming out of the bottle teat.
• My baby is drinking too slowly.
• Help! My baby is drinking too quickly.
• I can't find the right teat size.
• Do I need to replace a bottle teat regularly?

Pacifiers

• 20+ or 18+ pacifier, what is the difference?
• Should I choose a Natural or Dental pacifier?
• How often should I replace the pacifier?
• Do I need to sterilize a pacifier?
• There is water in the pacifier - how do I get it out?
• My pacifier creates a vacuum, why is that?

Bottle Warmer

• The bottle contents are lukewarm / cold. What should I do?
• The bottle contents are (too) hot. What should I do?

Breast Pump

• My milk production is low/reduced. How is this possible?

Cups and Cutlery

Cuddly Toys

• Can Difrax cuddly toys be washed in the washing machine?
• Why is it useful to have a spare cuddly toy?
• My child has lost a Difrax cuddly toy. Do you still have it?

Online Orders

• What are the shipping costs for my order?
• How long will it take before my package will be delivered?
• Where can I follow my order?
• How can I return my order?
• Can I exchange a product?
• What do I have to do when my order is incomplete or when I receive a wrong article?

Other

• Why can't I currently place an order for the UK, Channel Islands and Republic of Ireland?
• BPA, how safe are our baby bottles, drinking cups and pacifiers?
• Do Difrax products contain melamine?
• How long is the warranty on Difrax electrical appliances?
• My child has bitten through a teething ring. Is this harmful?
• Where can I find your product manuals?