General

Baby bottles

• How safe is the use of plastic baby bottles?
• Where will I find my batch number?
• The volume markers on my S-bottle are inaccurate?
• Do I need to boil or sterilise the S-bottle?
• My baby is emptying the baby bottle too quickly - what can I do about it?
• Do bottle teats need replacing?

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Teats

• Do the settings 1, 2 and 3 on the 1-2-3 Variflow teat correspond to the Small, Medium and Large sizes in the regular bottle teats?
• My 1-2-3 Variflow teat has 2 little holes in it instead of a small slit. Is that right?
• How does the 1-2-3 Variflow teat work?
• What is a dental bottle teat?
• Do bottle teats need replacing regularly?
• Which bottle teat should I choose for my baby?

Pacifiers

• Should I choose a natural or dental pacifier?
• When should I replace a pacifier?
• There is water in the pacifier - how do I get it out?
• My child has bitten through the 18+ months pacifier. What now?
• A vacuum forms in my pacifier - why is that?
• There is water sitting in the pacifier after boiling - is that OK?

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S-bottle warmer

• What food can I heat up in the bottlewarmer?
• What’s the difference between the three modes? 
• Can I keep food or breast milk warm in the bottle warmer? 
• What steps do I need to follow to heat a bottle in the bottle warmer? 
• What is the advantage of using a bottle warmer for warming up (breast)milk? 
• What is the grey (protective) cap on the S-bottle warmer for?

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Breast pump

• How do I put the splitter together?
• The milk tube is popping out of the splitter. How do I fix this?
• The suction on the pump is too low. How do I fix this?
• Milk has entered the pump.
• Can I use rechargeable batteries?
• The milk is foaming when expressing. Why is that?

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Cuddle toys

• My child has lost a Difrax cuddly toy. Do you still sell it?
• Why is it a good idea to have a spare cuddly toy?
• Can the Difrax cuddly toys go in the washing machine?

Your order

• How long will it take before my package will be delivered?
• What are the shipping costs for my order?
• Where can I follow my order?
• How can I return my order?
• Can I exchange a product?
• What do I have to do when my order is incomplete or when I receive a wrong article?

Other

• Is Difrax washing fluid safe for children and what are the ingredients?
• How to use the Difrax washing fluid?
• BPA, how safe are our baby bottles, drinking cups and pacifiers?
• Do Difrax products contain melamine?
• Why can't I currently place an order for the UK, Channel Islands and Republic of Ireland?
• Does Difrax also offer support with educational matters?

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